CUSTOMer review from his own unit
Questions are designed to get out the most of his feelings and perception, not just technicalities and how the work is done.
Music VIDEO
By working on your reputation, you gain a superpower, communication, which allows you to manage how customers perceive your business. However, with great power comes great responsibility, namely maintaining an honest and transparent dialogue with your customers. Whether you can handle this depends on you. But remember, companies that genuinely care about their customers always come out on top.